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Booking and Cancellation Policy

Appointments by Special Arrangement

We understand that every persons timetable may be different, that is why we offer appointments made by special arrangement. These may be early in the morning, later in the afternoon or even on a public holiday. The cost to secure an appointment by special arrangement is $200 per appointment, this amount will be credited towards your treatment should you wish to proceed after consultation. This cost is only refundable 3 or more days prior to the appointment. Please contact our clinic on (02) 9211 6916 or fill out the enquiry form below and we will do our best to organise a suitable time for you.

Confirmation of Appointment

We will send you an appointment confirmation via email on the day of your booking.  An SMS confirmation may also be sent the day before your appointment to the mobile number provided.

Cancellation Policy

Every persons time is valuable and we will do our utmost best to respect your time. Therefore, due to our commitment to providing the best possible experience for our patients, we ask that you provide us with at least 48 hours (working hours) notice to reschedule or cancel appointments; such that there is a $60 (or $200 for Appointment made via Special Arrangement) cancellation/rescheduling fee applicable for consultations. For cancellations of appointments for treatment within 48 hours, the total deposit amount may be forfeited. These conditions are upheld in accordance with the discretion of management and exemptions may apply.

Cancellation Policy – Specials & Discounts

For treatments purchased on special, with discounts or via other offers the following conditions apply:

  • Full refund or rescheduling available 7 or more days prior to the scheduled appointment date.
  • If you choose to cancel the appointment within 7 days you may be entitled to a 50% refund or free change of date.
  • No refunds will be provided if cancellation is made with less than 48 hours notice and $60 rescheduling fee applies.
  • You may not be entitled to a full refund if you change the date and then elect to receive a refund. In this instance the cancellation fee will be determined based on the accrued cost of cancellation or rescheduling.
  • If you purchase a treatment and do not execute it within the validity period of 12 months, the treatment is forfeited and you will not be entitled to a refund.
  • Exemptions may apply to the above conditions and must be sought out by the patient within a reasonable time period.

Cost of subsequent Appointments

We may at times (as deemed appropriate) charge a fee of $60 for the consultation. This is usually charged if you miss your first appointment/s without providing us notice or if you choose to have several consultations regarding the same procedure. The fee will be charge as per our discretion and depending on the consultation, will range between $60 – $200.

– Our booking policy may be subject to change without notice.

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